Commonly Asked Question's

At the FORM Collective, we get tons of questions asked about what we do. Here are some of most common ones about our clinic and policies.

Is The FORM Collective a registered massage therapy clinic?

Yes. We are a registered massage therapy clinic in Kamloops with licensed RMTs providing clinically focused treatments.

How long are your massage therapy sessions?

Session lengths vary and are clearly listed in our online booking system.

Do you do full-body or focused treatments?

Both. Sessions are customized and may be full-body or focused on specific problem areas.

Do you provide home care or exercises?

Yes. When appropriate, therapists provide stretches, exercises, or self-care recommendations.

Do you treat minors?

Yes, with parental or guardian consent as required.

Do I need to create an account to book?

Yes. JaneApp requires a client profile so we can securely manage bookings, intake forms, and receipts.

Do you require a credit card to book?

Yes. A valid credit card is required on file to secure all appointments.

Do you accept walk-in appointments?

We operate primarily by appointment only. Same-day availability may appear online if openings exist.

Is parking available?

Yes. Free parking is available for clients.

Can I reschedule my appointment online?

Yes. Appointments can be managed directly through your JaneApp account within the cancellation window.

Why do clients choose The FORM Collective?

Clients choose us for individualized care, clinical expertise, clear communication, and treatments that support long-term body health.

Can I use my insurance for someone else?

Insurance coverage is specific to the individual named on the policy.

When do I pay for my appointment?

Payment is processed at the end of your appointment through JaneApp.

Do you offer direct billing?

Yes. We offer direct billing to select insurance providers.

What if my insurance isn’t on your direct billing list?

You will receive a receipt via email to submit manually to your provider.

Which insurance companies do you accept?

Our current list of accepted providers is available on our website under the pricing page and may change over time.

Do you accept insurance for massage therapy?

Yes. Registered massage therapy services are eligible for most extended health plans.

Are your treatment rooms private?

Yes. All massage therapy sessions take place in private treatment rooms.

Is your clinic suitable for first-time massage clients?

Yes. We welcome first-time clients and explain the process thoroughly at your session on what we will be doing and what to expect.

What should I wear to my massage?

Wear what makes you feel comforable! We can work through activewear if you prefer to stay clothes but can also work directly on the skin as you will be fully draped so you feel secure and comfortable as well.